Frequently Asked Questions (FAQs)
FAQs for Tippers  |   FAQs for Vehicle Owners

FAQs for Tippers

How do I provide a tip to the police?
1. Call #911.
2. Inform the operator that you are providing information on a suspected stolen vehicle using information supplied to you by StolenCar.
3. Provide the Make, Model, Color, Year, complete License Plate or VIN, and the location of the vehicle.
4. To become eligible for a reward, ask the operator to include your name or Tipper Login ID in the report.
5. After you provide a tip to #911, record your tip on the StolenCar website.

IMPORTANT NOTE:

TAKE NO DIRECT ACTION TO RECOVER A SUSPECTED STOLEN VEHICLE OTHER THAN CALLING #911. ANY FURTHER ACTION MAY PUT YOUR SAFETY AT RISK.

Do the police operate StolenCar?
No, StolenCar is not operated by the police. However, StolenCar works with law enforcement agencies and other organizations to fight auto-theft. The National Insurance Crime Bureau encourages the efforts of StolenCar and other companies whose mission is to have a positive impact on vehicle theft.

Do I have to tell the police who I am when I provide a tip?
You are not obligated to tell the police who you are when you provide a tip about a stolen vehicle. Instead of supplying your actual name you may choose to supply the police with your StolenCar Tipper ID. However, if you want to become eligible for rewards from StolenCar, you will need to identify yourself to StolenCar when you provide a tip to police. This information may be subpeonaed by law enforcement or a lawyer.

Can I keep a record of the tip(s) that I provide to police?
Yes, you can record your tip at the StolenCar website. For reward eligibility record your tips at StolenCar after you have reported the information to #911 or to the police.

What if I want to remain anonymous?
If you wish to make a completely anonymous tip, you should call #911 from a payphone and withhold your name. By providing anonymous tips, you will still help the fight against auto-theft, but you forfeit the reward opportunity from StolenCar. Also, to remain anonymous, do not record your tip on the StolenCar website.

How do I receive information about stolen vehicles in my area?
During the registration process, you have the opportunity to sign up for StolenCar "Alerts" (information about reported stolen vehicles) for your area. These "Alerts" can be sent to you via email and/or wireless device. You can receive "Alerts" for multiple areas, and you can add additional "Alerts" schedules by modifying your preferences.

How often will I receive information from StolenCar?
You can select to receive alerts from StolenCar daily, weekly, or in real time.

How much does it cost to be a StolenCar Tipper?
There is no fee to be a StolenCar Tipper. In fact, if you provide a tip that leads to the recovery of a stolen vehicle you may become eligible for cash and non-cash rewards.

How will I receive a reward?
If you qualify for a reward, StolenCar can issue a check directly to you, or send a reward to you via PayPal. You can sign up for free PayPal account by clicking here: (PayPal). Rewards are usually distributed between 60 to 120 days after the vehicle is recovered.

What if I need to contact someone at StolenCar?
You can contact us by sending an e-mail to "Info" at StolenCar.com, or by using our online Contact form. (See bottom of page.)

How can I get my local law enforcement agencies involved with StolenCar?
If your local law enforcement agency is not participating in the StolenCar program send an e-mail to "Info" at StolenCar.com with the name of your city, and any contact information that you can provide regarding your local law enforcement.

FAQs for Vehicle Owners

How big is the auto-theft problem in the United States?
There are more than a million cars stolen in the US every year. Auto thefts cost the insurance industry and individual car owners more than $7.5 billion annually.

How can StolenCar enlist others to help me recover my vehicle if it is stolen?
StolenCar will send a description of your vehicle to its audience of registered "Tippers" in the form of an email, or wireless text message alert. Tippers will then report any information they discover about your vehicle to the police. Information about the stolen vehicle will also be available through the searchable database at the StolenCar website.

How do I register my stolen vehicle with StolenCar?
Registration is done online at www.StolenCar.com and takes just a few minutes. You need to report the theft to police first. Complete instructions for registering a stolen car are available on the StolenCar website.

Is my contact information confidential?
StolenCar will never sell or share your personal information with anyone (hyperlink: "Privacy Policy") unless required to do so by court order.

How are StolenCar Tippers rewarded?
A StolenCar Tipper, who provides valuable information about a stolen car, may become eligible for cash (up to $250) and non-cash rewards.

What happens if my car is not recovered?
If you upgrade to the Premium Service and have alerts send out on your vehicle, and your vehicle is not recovered in 90-days, StolenCar will send you $22.50 worth of IDstickers for you to share with your friends and family and help to ensure that you are never again the victim of vehicle theft. Click here for details on this offer.